The "Alert User" option is missing from "Automation for Jira" - Cannot @mention

[JJ]

There's supposedly an Alert User action in automation for jira but I'm using the server version of Service Desk and see no Alert User action. I tried adding [~firstname.lastname] in a comment. That didn't work. I tried @userid and that didn't work either. How do we @mention a user? 

[Sachin · Accepted solution]

Hello JJ,

As per JSDSERVER-1476  

Workaround

• Add them manually using markup and Service Desk will notify them as if you had used the normal @mention method:

  [~username]

• Have the participant make a comment, and he will be mention-able after that.

Best,
Sachin.

[JJ]

Thank you. It worked perfectly!

[Mahmoud Zinji]

How to get the username of the user i tried it many times and it didnt work