Time Tracking in Jira service management cloud

[Chris L]

How do I get issue time tracking to turn on in Jira Service management Cloud???

[Dirk Ronsmans · Accepted solution]

Hey @Chris L ,

1.  SLA has nothing to do with time tracking.
2. have you checked the Time tracking options itself? (https://yourhostname.atlassian.net/secure/admin/TimeTrackingAdmin.jspa)
3. On the project, are time tracking permissions set correctly?  (under Project Settings -> Permisisons)

 

Since you have the block there under SLA, did anybody actually log time?

[Chris L]

I will look at that? We have the correct permissions as instructed but still can't get it working so will look at how to log time against a ticket, sorry it may just be me and my lack of JSD experience.

[Chris L]

My SLA's are working great but for some reason I can't get Time Tracking to switch on?