Unable to assign ServiceDesk to User

[MattesIT GmbH]

Hi team,

unfortunately i am unable to assign a License / ServiceDesk access to a user. Users are added to Servicedesk via Active Directory.

When assigning a license i receive an internal Server error.

Can you please help?

[Adrian Stephen]

Hi @MattesIT GmbH 

Have you tried creating the group in Active Directory and adding the user a member of the group there? Then in Jira, on the application access page, you can add that group to the ServiceDesk application access.