Unable to assign ticket

[Vishu Rahar]

Unable to assign tickets to one of the team members who have the same permissions as other users whom I am able to assign tickets.

[Dave Liao · Accepted solution]

@Vishu Rahar - try Jira's permission helper. It's your best friend:

1. Open issue ASD-23
2. Tap G-G your keyboard
3. Search for "Permissions helper"
4. For user, put in amit.mishra
5. For permission, select "Assignable User"

What do you see?

[Vishu Rahar]

"The user must have a Jira Service Desk license and Service Desk Agent permission on this project"

Thanks, @Dave Liao my issue has been resolved.