Unable to install Jira Sevice Desk 3.14 using Add-ons Jira Development Jira Server

[Prasanna]

Hi Team

I have installed JIRA Core Software V 7.11 and download the “atlassian-servicedesk-3.14.10-x64.bin” and audit log says “failed to install add-on plugin_449914081550471804-atlassian-servicedesk-3.14.0-x64.bin”

Seeking assistance on priority

Thanks in advance

[Keri]

Hi Prasanna, 

In order to add Jira Service Desk as an additional application, you need to upload the OBR version instead of the bin. 

You can get these from here: https://marketplace.atlassian.com/apps/1213632/jira-service-desk/version-history

Full details are listed here: Installing additional applications

If you use the OBR then you should be able to install successfully through the UI. 

Cheers,

 Keri