Unable to reinstall Jira Service Desk (Server) after existing installation on server

[IT Innovation Team]

Hi all!
Grateful for any assistance.

I had a previous evaluation version of jira service desk running in windows with the embedded h2 database. It became corrupt during testing and could not be fixed, so I decided to try a clean install on the same server.

After uninstall/restart/removal of all files and folders, I am now unable to reinstall Jira Service Desk on the same server. 

After successful installation I always end up on:
http://myjirainstall/secure/SetupMode.jspa

With a 500 error.
No matter which option I choose (eg setup myself or evaluation install).

The error log at first complained about a missing dbconfig.xml file, but when I created one manually and encrypted the password, it was able to login, but continued to error. I'm confused about why it is now not creating this file during setup.

On a completely new installation directory, the errors I see are below.

Advice greatly appreciated.

ERROR anonymous /secure/SetupMode.jspa [o.a.c.c.C.[.[.[.[jsp.decorators.message_jsp]] Servlet.service() for servlet [jsp.decorators.message_jsp] threw exception
java.lang.NullPointerException
at jsp.decorators.message_jsp._jspService(message_jsp.java:205)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
... 47 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 31 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 27 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)

ERROR anonymous /secure/SetupMode.jspa [o.a.c.c.C.[Catalina].[localhost].[/]] Unhandled exception occurred whilst decorating page
java.lang.NullPointerException
at jsp.decorators.message_jsp._jspService(message_jsp.java:205)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
... 47 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 31 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 27 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)

 ERROR Servlet.service() for servlet [action] in context with path [] threw exception
java.lang.NullPointerException
at jsp.decorators.message_jsp._jspService(message_jsp.java:205)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:71)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:733)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
... 47 filtered
at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
... 1 filtered
at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
... 31 filtered
at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
... 27 filtered
at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
... 25 filtered
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:748)

[Yanshan]

Me too,Grateful for any assistance.

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @IT Innovation Team 

I would start with disabled Apps (plugins).

You can do it by renaming

• $JIRA-Home/plugins/installed-plugins
• TO
• $JIRA-Home/plugins/installed-plugins2

(https://confluence.atlassian.com/jirakb/logging-into-jira-server-returns-500-internal-server-error-781396615.html)