Use Reporter Email Instead Of Name

[Support]

When adding variables into the "Customer Notifications" options, is there a way to print the reporters email address?

Currently, it looks like it will only print the name JSD (cloud) picks up.

E.G.

You have been added as a participant to case ${issue.key} "${issue.summary}"
Case raised by: ${issue.reporter.name}

Case Description
${issue.description}

"${issue.reporter.name}" will print "John Smith" for example, but we want it to print the email of the reporter j.smith@email.com.

Is there a way to do this?

Thanks.

[Guilhem Dupuy]

Hello,

Indeed, you can use the following Smart Value : 

{{issue.reporter.emailAddress}}

Let me know if it helped or not,

Guilhem 

[Support]

Hi.

Thank you for the reply.

I have used that in a notification but it doesn't seem to pick anything up. It just seems to print "issue.reporter.emailAddress"

Am I using it wrong? 

[Support]

I have tried following the syntax of the other variables but I get the below error.

[Support]

HI @Guilhem Dupuy .

Do you have any suggestions on my previous comments? I have tried using the smart value in the Customer Notifications template but it just prints in name "issue.reporter.emailAddress" in the email response itself.

[Eric Mason]

@Guilhem Dupuy was there an answer for this somewhere else?

Thanks