Using Jira Service Desk in our app to track help/support

[Eddie Sy]

We have an app which shows our an email address for users to send any help/support issues. We are thinking of creating a Jira Service Desk project and linking that email address. Is there a better solution to this? What we want is to automatically open a ticket in Jira when a user requires help/support from within our app.

[Trevan Householder_Isos-Tech-Consulting_]

@Eddie Sy , you're right on track.  Yes, you would create a JSD project and set up that email account in your project settings.  You would also designate the request that should handle requests received via that email account.  It's pretty simple to set up: 

https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-email-account/