Weird link in customer notifications

[Jurgen de Bruijne]

Hello everyone,

I'm having a weird issue in Jira Servicedesk. Whenever a customer notification is send, the following link is added at the bottom: 

https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=email&utm_source=service-desk_email-notification_server&utm_campaign=service-desk_email-notification_server

The weird thing is, that this link is not found in the Project Settings -> Customer notifications menu. This link cannot be found in any of the templates actually. 

I hope someone can help me with this. 

With kind regards,

Jurgen de Bruijne

[Florian]

We have the same problem. You can fix this on the server in the file system. You have to modify the template. As this requires a restart of Jira we have not tried it yet. 

see further information here:

https://confluence.atlassian.com/adminjiraserver073/customizing-email-content-861253783.html?_ga=2.35675751.690802682.1597852787-644245657.1597614315

[Jurgen de Bruijne]

Hello Florian,

Thank you for this. 

I will try this out, and let you know the outcome. Then you can proceed as well with this procedure. :)

With kind regards,

Jurgen