Whenever I create an issue via Email, 1 min later the same ticket is created with the same issue is created with an automatic response (Just confirming that we got your request. We're on it.). Could somebody help me out please.
I would first inspect your Automation section under project settings for a badly formed rule. Check the audit logs to see if you find where a rule was successful in creating the dup.
Atlassian Team members are employees working across the company in a wide variety of roles.
January 28, 2021 edited
Hey Bjorn,
Is it possible that you are using a custom inbox for your service desk that is somehow related to the address you are sending from to create tickets (e.g. on the same mailing list)?
If so the automated reply from JSM confirming the ticket might be triggering a new issue to be created.
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