change working time for an SLA for just 3 weeks a year

[Andries Baatje]

I have an SLA where the standard working time is 9-5. But for 3 weeks per year this time is not the standard 9-5 but 9 - 21:00.

Is there a way to ad this to the SLA?

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Andries,

Just to chime in to what David said, you can do this in your SLA by using some jql.  In the Issues (JQL), just put something like Created >= startofyour period and created <= endof your period, use the goal and set the calendar to your 9-21:00.   Put that at the top.  Then the next issues put your regular calendar in.

That should work fine

Susan

[David Friedrich · Accepted solution]

Hi Andries,

this can be done quite easily. Just configure a second calendar with the different working time.
Then you can either switch the calendar within the same SLA during those three weeks or you create a exact copy of your SLA and use this instead of or in additon to your regular SLA during the three weeks.