create Jira service desk tickets from Remedy tickets

[Reiner_Lindner]

Hi all, I need to know, how Jira SRV can handle the tickets we will get from an other company which use Remedy. So I read from this side, that with a plug in the basic info can "imported" to Jira. I need to know, which other possibilities exist?

[V Sharmendra]

You can look at below steps your side

1. Try to write trigger/business rules/script from Remedy

2. Call JIRA SD rest api from the script and create the issue in JIRA

You can develop this utility or plugin to have bi-directional flow of issues

[Reiner_Lindner]

Thanks, but this is almost 100% new territory for me. Could you describe your idea a little more clearly? Did I understand correctly that I first have to write a trigger for Remedy to do what? Also note that I don't think I have much influence on Remedy because it is our customer.
How does our customer have to send the Remedy request? Usually he comes to our Jira as a simple email.
On the Jira side, we have 100% access.

[V Sharmendra]

I suggested the solution to write trigger if you have access to Remedy.

[Reiner_Lindner]

No access to Remedy, it is our customer.