gadget

[Fahad Siddiqui]

This gadget cannot be displayed on your dashboard. This could be due to a licensing problem or an application error. If you need this gadget, contact your administrator for assistance. Otherwise, you can remove it from your dashboard.

[DPKJ · Accepted solution]

@Fahad Siddiquican you check your UPM that all plugins are upgraded and compatible with Jira 8, here is it important to identify who is providing this Gadget.

[Fahad Siddiqui]

Ok... But cant we know through any other ways which add-on is supporting this Gadget?

As i can see only one add-on incompatible. 

JReport

What is the solution now?

[DPKJ]

There is no perfect way to know, you can only guess in Dashboard Configuration page. Most plugin vendor put there name in title etc which make it easier to guess.

[Fahad Siddiqui]

Can you how the steps how can i see that in Dashboard Configuration page

[DPKJ]

Take a look at this screenshot, it appear when I press to add Gadget to Dashboard.

[Fahad Siddiqui]

Dear,

i cant find this option. 

Let me explain you.

when i am clicking on dashboard

Then click on mange dashboard,

then i get this error  

[DPKJ]

Oh! then you should report this to Atlassian. And check log files.

[Fahad Siddiqui]

How to check the log files?

[Nic Brough -Adaptavist-]

Log into your server's command line, change directory into the Jira home directory and then down into "logs", and you'll find the files with the logs in them can be opened and viewed with a text editor.

[Nic Brough -Adaptavist- · Accepted solution]

What did your administrators say the problem is?

[Fahad Siddiqui]

I am the admin and what to know if this is related to add-on issue?

[Nic Brough -Adaptavist-]

Probably.  You'll need to investigate by looking at what app provides the gadget, if you have a valid licence for that app, and then take a look at the logs if you can't see why it is failing from the licence/app.

[Deniz Oğuz - The Starware]

Can you share title of the gadget causing the problem? It should display the title even if it is not correctly rendering. You can google name of the gadget to find related add-on.

[Fahad Siddiqui]

Agent dashboard

It is not displaying after we upgrade from version 7 to 8..

[Fahad Siddiqui]

[Fahad Siddiqui]

@DPKJ  Can you please check and help on this error

[Fahad Siddiqui]

@Ignacio Pulgar

[Heather R]

How did you resolve this? We got the same error.

[Fahad Siddiqui]

@Heather R 

Go in system-Mange apps-check if dashboard add-ons needs any update.

if yes after you update the add-on it will work