Hello @Riza Marie Fermalan and welcome to the Community!
I am assuming that your question is within the title of your post. If so, I'm happy to answer!
Most of the people at our company access our project through the Help Center! We aliased the link so it's easier to remember, which is nice.
Other organizations I work with primarily access the service project by sending in an email request. It's a hard lift transitioning users away from this behavior towards a more optimal help center, portal-centric approach, so I have to keep reminding users of the long term benefits.
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