how to make issue type private

[thomas.newton@pwc.com]

Hello, 

We have syned AD and when a user get deactivated their account get deleted in JIRA.

I would like any user to create a JIRA ticket anonymously. Under project permission i have added Anyone group in create request. This allows all users to view a project and select issue type associated to that proejct.

However when a user select a request type  it shows all the fields associated within that project. I just want to show specific fields to a user when a specific issue type is selected. Is there any settings I can use to accomplish this? 

Regards,

Dipesh

[Jerry Ryan Ishmael]

This channel is in regards to JSD and we are assuming you are using the portal. But it appears your users are submitting as JIRA users? 

If not see here: 

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

[Thomas Deiler]

Dear thomas.newton@pwc.com,

sorry, but probably I don't get you right. You can, apart from what fields you have configured per screen, reduce/hide the set of fields shown to the customer:

So long

Thomas

[thomas.newton@pwc.com]

Hi Thomas, 

I have request type 'Unlock Account' with 2 fields. However when I click on create button and select the project and issue type to Unlock Account I get more than 2 fields. 

How do i make it so when a user click 'Unlock account' it will display Summary & description fields and when a user select Service request a user will be presented with 5 fields.