is it possible to integrate Answers or other Forum like tool with jira service desk

[DF]

Hi,

We have several tiers of customers. For all, I would like to be able to use Jira Service Desk knowledge base for documentation and troubleshooting.
Some customers can access Jira Service desk to open tickets.

I also would like ALL customers to be able to post a "public" question where either community or our team will answer a public "answer". I see that Atlassian has Answers tools and also a community tool (is this a product?)

In any case, I would like all users to have user/password to access our services.

Thanks a lot

DF

[Petter Gonçalves]

Hello Dima,

As Jobin mentioned, the ideal tool for a Knowledgebase is Confluence, as JIRA Service Desk KBs are very limited.

However, we have a plugin that can expand some functionality of JIRA Service Desk and may give you something similar to what you are looking for: Refined Theme for JIRA Service Desk

[Jobin Kuruvilla [Adaptavist]]

At the moment, you can use only Confluence as a Knowledge Base for JIRA SD.

There is an open request for other options: https://jira.atlassian.com/browse/JSDSERVER-143