jira service desk - remove [JIRA} from email subject

[Peter Smolders]

Hello,

Whenever I receive an email notifiation of my Jira Service Desk, there is always mentioned "[JIRA]" in front of the subject.

I want to know if it is possible to remove [JIRA] from the subject in the email or to change [JIRA] to something else (depending of the Jira Service Desk Project)?

Regards,

Peter

[Matthias Gaiser _K15t_ · Accepted solution]

Hi @Peter Smolders,

@Alex Fox pointed you to the right location, I'm enriching it with some screenshots.

You should navigate to Jira administration > System > Outgoing Mail. Then you should see a screen like this which shows you the prefix for emails:

If you click on the edit link, you should end up on a screen like this where you can edit the email prefix.

I hope this works fine for you.

Cheers,
Matthias.

[Alex Fox]

+1 for not being lazy like me and including a screenshot :)

[Peter Smolders]

Hello,

I do not find the outgoing mail servers.

Do I need to go to administration -> Jira Configuration -> Mail -> Global Mail settings or Outgoing Mail ?

In these section I do not see where I could change the prefix [JIRA} subject of the email.

When I go to Jira - Emails - administration - SMTP servers --> I also do not see where i could change the [JIRA] prefix in the subject.

Regards,

Peter

[Peter Smolders]

[Peter Smolders]

example of what we see right now.

[Alex Fox]

Are you looking in Service Desk admin or normal Jira admin? I believe this setting comes from the Jira configuration.

[Peter Smolders]

I am not sure : via the screenshot above or I select

-system then mail -> Global Mail settings or Outgoing 

or I select via screenshot above

- Apps - Configuration Emails -> administration -> SMTP servers 

[Matthias Gaiser _K15t_]

Ah, the UI looks like you are using Jira Cloud. My instructions were for Jira server. In the Cloud, I also haven't found this setting so far.

[Peter Smolders]

Yes indeed, we are using Jira cloud.

So, in this case no solutions yet?

[Jack Brickey]

Yes that is cloud and AFAIK you can’t change. 

[Peter Smolders]

OK - Thanks for the feedback

[Alex Fox]

Log in to the administration panel and system, then select outgoing mail servers and you can edit the email prefix.