measure satisfaction client in the workflow

[OSCAR IVAN SIERRA]

Hi everyone

I am trying to measure the level of satisfaction of my clients, but i dont want to do it through a survey. I would like to do it in the workflow just as soon the ticket has been solved, this is possible? and has someone done it?

I dont want use surveys, beacuse not all the clients take their time to complete it. There is any way to force them?

[Kyle Moseley · Accepted solution]

If you're using ScriptRunner, you could use a scripted workflow validator to force them to answer a few survey questions (JIRA fields) and block the transition's completion until they've done so.

https://scriptrunner.adaptavist.com/latest/jira/recipes/workflow/validators/simple-scripted-validators.html

[OSCAR IVAN SIERRA]

This few survey questions need another plugin? for example Customer Survay?

We are testing this add-on, nonetheless...not all the customer are interesting to assess our attention service. 

That's why we are searching to force them, at least a number of times.

[Kyle Moseley]

If it's very few questions, I wouldn't get an add-on for them. I would just create JIRA custom fields that acted as questions. For instance, a custom field like...

Field Name: Satisfaction

Field Description (text beneath field): Rate your level of satisfaction from 1-5

Field Options: 1,2,3,4,5

But if you had the need for many questions an add-on would be a good idea.