new user is not receiving email notifications.

[Shaveta Shukla]

Hello 

There's new user joined company and I invited him as by adding his email id in user management. However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he carefully checked all the mail boxes, there's no invitation mail. I have tried by removing user and adding it again but it didn't worked.

Any possible way to figure out what goes wrong?

Regards

Shaveta Shukla

[Fernando Eugênio da Silva · Accepted solution]

@Shaveta Shukla 

Sometimes some mailing lists fall into a kind of limbo on Atlassian's servers and need the team to clean up these emails in order for them to receive notifications.

The best scenario for this case, as they are new guest users, is for you to open a support ticket for Atlassian and provide the emails of those involved.

The ticket can be opened here: https://support.atlassian.com/

[Shaveta Shukla]

Thanks @Fernando Eugênio da Silva . I will open ticket for the same.