"Unsuccessful Connection" error when trying to set up email

Hi Community

I am trying to link an email inbox to our Jira Service Desk but I'm getting nowhere and now I am getting this error message...

Jira error.PNG

Can anyone help/ Is this an issue at my end or an issue with Jira?

1 answer

0 votes

Answer accepted

Looks like you're using Cloud version, and try to connect to Microsoft account. So, I think it's not problem of network connectivity of Jira SM.

Mostly common reasons are:

- wrong credentials (login or password)

- wrong protocol

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Thank you. It was wrong credentials!

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Like • Evgenii likes this