reset permission scheme and severity roles

[Michael Schmitz]

Hi, we got some errors in our permissions, is there any way to reset permission scheme and severity roles back to the standard settings? 

Here is a precise declaration: 

(In the permission scheme from our service desk (ITSD), I see for example our agents in the role "service Desk Team". But our users aren't in a role, they are in "Service Desk Customer - Portal Access". And the settings for for the "Service Desk Customer - Portal Access" in the permission scheme are right, it's in "create issue", "create comment" and so on. So when I look in system, secruite, roles, I see for example our role "Service Desk Team" and can manage the agents, but there is no role called "Service Desk Customer - Portal Access". There is just a role called "Service Desk Customers" and there I entered our users, because I think that maybe "Service Desk Customer - Portal Access" and "Service Desk Customers" are linked in the system. But our users have still no rights, for example to create issues... So I want to enter the role "Service Desk Customers" in our permission sheet for the rights of our users. But then the system get a permission scheme error in service desk. )

Thanks regards

Michael

[MikeyS]

Have you configured your customers for your portal? https://confluence.atlassian.com/display/SERVICEDESK/Managing+customers#Managingcustomers-Addingcustomers