Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

service desk opening duplicate issues for the same email

Amy Malick
Amy Malick
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 7, 2016

when we open tickets through email collector in service desk.  the Re: response emails are also creating NEW tickets.  

Answer
Watch
Like Paul Makhnovskiy likes this
834 views

2 answers

0 votes
Technology Solutuions Unit _Forest Fire Management_
Technology Solutuions Unit _Forest Fire Management_
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
October 24, 2016

I'm having this exact same issue. Duplicate tickets are being created from the one email request. JIRA SD is only receiving the one email request as per the logs. - Terry

Reply
0 votes
Gerry Tan
Gerry Tan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 10, 2016

Does JSD receive duplicate emails? Check the mail log via JIRA Administration > Applications > Email request (under JIRA Service Desk) > View log (under Email addresses).

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.