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users unable to access url in ticket update email

Durga
Durga
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June 14, 2020

Users (service desk customer role access) after creating the ticket in project, they are unable to unable to open ticket updates url in email.

i have checked settings and not found issues.

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Durga
Durga
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June 14, 2020

thanks

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Balavinayagamoorthi
Balavinayagamoorthi
Contributor
June 14, 2020

Hi,

Please check the browse permission in that project(s) and make sure, the SD customers & Reporters are added there.

 

and please make sure, if they can open the tickets via SD portal as mentioned below.

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