Running customer permissions selected "Customers who are added to the project", how can i receive a notification when a person, not part of the customer organisation or added as a customer, attempts to raise a request? Please note, this aimed at raising a request via email.
Atlassian Team members are employees working across the company in a wide variety of roles.
June 26, 2019 edited
Hello Etienne,
Currently, Jira does not generate a notification when a ticket failed to create, so the customer won't know and admin can only see this by checking the Mail audit log. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDSERVER-4427 - https://jira.atlassian.com/browse/JSDSERVER-988 Please, click on vote and watch in order to hear about updates on the development cycle.
Regards, Angélica
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