Removed a customer from Jira Service Desk (Cloud) are they blocked from sending in request emails?

[Anthony Polakos]

It sounds like as silly question, but just want to know so I know NOT what to do in the future.

I am setting up Jira Service Desk and testing workflows and channels.  I sent in some requests via email with some of my personal accounts to test functionality.

I removed those users as customers to get the customer list clean for going live.

I made some last minute workflow changes and sent in email requests from the customers I removed to test.

I figured that if I sent in another request via email, it would add them as customers again.  Obviously I was wrong. Sending an email to the service desk from a removed user email does nothing no ticket created and the customer don't even get a response saying they need to contact anyone to resolve.

I had someone else who had never sent in an email submit a request and it went through instantly.

Is this list of removed customers retained anywhere where I can reactivate them?  Or would re-adding them as customers fix it?  Or are they banned forever? Is there a log anywhere of who was removed?

I'm on the Cloud instance.

Thanks!

[Gabriel Senna]

Hi Anthony,

Yes, if you re-add them, the problem will be fixed.

This probably is occurring, because your project seems to be configured in a way that only customers added by users, can send requests.

Unfortunately, if you deleted the users, you can see a log of them, but if you add them again, it should be fixed.