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Removing Reopen button/status after 10 days of Resolved Status

NSDC Support Admin
NSDC Support Admin
Contributor
January 18, 2018

Dear JIRA Team, 

 

Is there a possibility to remove/hide Re-Open Ticket status/button after certain days (lets say 10days) of ticket being in Resolved/Closed status ?

 

Regards

Campus JIRA Implementation Team

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
Community Champion
January 18, 2018

Hi,

Yes you could set a condition on the workflow step where the resolved date is <= -10d.  I found out the hard way that the conditions set on the workflows do actually transpire to the portal.

Hope that helps

Susan

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NSDC Support Admin
NSDC Support Admin
Contributor
January 18, 2018

Hi Susan,

 

Could you please help with step by step answer.

 

Many Thanks.

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