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Report on agents and tickets resolved

matt.dubois@telestream.net
matt.dubois@telestream.net
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August 12, 2020

How do I create a report like the default "workload" report in Jira Service Desk.

 

I want to list the agents and number of tickets resolved by each in a specific time period.

 

Instead of Issues in progress.  It should be all issues resolved.

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brbojorque
brbojorque
Community Champion
August 12, 2020

Just update the JQL.

statusCategory = done

Btw, the definition of issues resolved is if the Resolution field is set or Not Empty.

If the issue is resolved it should have strike-through text in them.

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