Reporter is not being notify about who´s assigned

[Sofia Quintero]

The default notification scheme Service Desk it´s set to notify the reporter when the issue is asignee. And i configured my instance to allow the customers receive Jira notifications and Service Desk notifications. Problem is the customer is not notified when the issue is asigned

What can be the couse this doesn´t work?

I understand that reporter and the Customer who raise the resquest are the same thing, right?

I olso tried modify the scheme, on "Issue Assigned" notiication i added the Customer Role, but didn´t worked either.

Am i forgetting something?

why Service Desk allow to configure Jira notificaciones for customers if it's no going to work at all?

[Patricia Francezi]

Customer may opt out for being notified

Check this

https://confluence.atlassian.com/servicedeskserver/managing-service-desk-notifications-939926348.html#Managingservicedesknotifications-optinoptout

Have you simulate with another account? - usually i have an @gmail.com account to test my projects

[Sofia Quintero]

Yes, i´m simulating with a gmail accout to onfigure this, and it´s set for being notified

[Patricia Francezi]

Did you try to check the kb i sent? 

[Patricia Francezi]

You can use the notification helper to identify why your customer does not receive emails

https://your-siteid.atlassian.net/secure/admin/NotificationHelperAdmin.jspa