Request participant cannot see history of issue

[Greta Kauffman]

Is there a way for a request participant to see the full history of an issue, instead of just the conversation once they have been added?

[Zoryana Bohutska _SaaSJet_]

Hi @Greta Kauffman 

You can consider a third-party solution from Atlassian Marketplace, like Issue History add-on.

It will let you view data about all changes at each issue fields. To share this information with request participant, you can use data export. 

Hope it will be useful for you

[Petter Gonçalves]

Hello @Greta Kauffman

Thank you for reaching out.

I can confirm to you that all the comments and status transitions of the issue are visible to request participants, not mattering when they get added to the issue.

In other words, the request participants can see the issue history even from before they are added to issues, having the same view as the customer added as the reporter.

That being said, it is possible that your request participants might be facing another kind of restriction.

In order to further troubleshoot, please provide us with the following information:

1. What kind of historical data the request participants are not able to see (Comments, transitions, etc)?
2. If it is not sensitive information, can you please provide us any screenshot displaying the data they are not able to access?
3. If it is a comment, please check if the comment is not configured with any restriction or is added as internal.

Let us know if you have any questions.