Request participant not notified for none customer request

[Rakesh Govardhan]

Hi,

we have project are agent create task for other agent from service desk itself (i.e., Customer request type is blanks). In this case when agent add request participant, these participants are not notified. 

How to solve this issue ? 

Thanks in advance  

[Rakesh Govardhan · Accepted solution]

Setting a value for customer request type field through automation solved this issue

[Victor Mutambuki]

Rakesh,

Confirm whether participants are customers.

Victor

[Rakesh Govardhan]

Can i know what you mean by customer.

a person who i have added has request participant doesn't have any license nor he was the report.

[Victor Mutambuki]

Rakesh,

How are your users getting access in your service desk?
https://confluence.atlassian.com/servicedeskserver032/setting-up-service-desk-users-828800658.html

Victor

[Rakesh Govardhan]

Yes he is customer