Request type - customer portal

[GiorgosTsav]

Hello, can i control the visibility of a request type inside the customer portal, based on the user's login?

[Christopher Jaksch]

Hi @GiorgosTsav

• in JSM Cloud this feature will be rolled out by Atlassian.
  👓 Read the article here: Announcing request type restrictions in Jira Service Management
• in JSM Data Center there is an app which might resolve your requirement: Extension for Jira Service Management

 As far as I know/understand both solutions work with user groups / single users which means that "customers" need to be put into user groups or selected individually which might be a painful admin experience.

I hope that helps you to continue your work.

Best
Chris
catworkx 

[Chander Inguva]

Hi @GiorgosTsav 

You can restrict who can see a request type using Atlassian groups.

https://support.atlassian.com/jira-service-management-cloud/docs/add-or-remove-restrictions-on-request-types/

[GiorgosTsav]

@Chander Inguva there is such an option at our version.

[Christopher Jaksch]

Hi @GiorgosTsav

are you using JSM Cloud or JSM Data Center?