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Reset SLA for all existing tickets

Sunil Yadav
Sunil Yadav April 20, 2020

Hi Guys !

Our service desk is going through a change. Because of which I made many changes in the workflow and SLA settings also changes. Because of this SLA of existing tickets has changed and many of them went into negative. Is it possible to reset the SLA of all the existing tickets so that it can start counting time from fresh ?

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Mohamed Benziane
Mohamed Benziane
Community Champion
April 20, 2020

Hello @Sunil Yadav 

There is on request open for this 

https://jira.atlassian.com/browse/JSDCLOUD-194

Take a llok at the Josh's comment, he provide a workaround.

 

The almost same workaround is define here 

 

Hope this helps

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