Reset SLA for all existing tickets

[Sunil Yadav]

Hi Guys !

Our service desk is going through a change. Because of which I made many changes in the workflow and SLA settings also changes. Because of this SLA of existing tickets has changed and many of them went into negative. Is it possible to reset the SLA of all the existing tickets so that it can start counting time from fresh ?

[Mohamed Benziane · Accepted solution]

Hello @Sunil Yadav 

There is on request open for this 

https://jira.atlassian.com/browse/JSDCLOUD-194

Take a llok at the Josh's comment, he provide a workaround.

The almost same workaround is define here 

Hope this helps