Resolve Issue From Create Issue Screen

[D_ Stokes]

First let me say officially thank you to everyone who has made a post to help others.  I run a help desk and just got service desk and it has been a huge help.  With all of your help I have gotten pretty proficient in the administration portion of our project etc.  so thank you all.

I have done my workflow and everything is working tip top, except one thing.  My techs want to be able to resolve an issue immediately on creation of the issue itself so that they dont have to go to the workflow to specifically choose it as resolved.  I put the 'Resolution' field on the 'Create Issue' screen so they can choose the issue to be 'Done'.  This works however it is not changing the 'Resolution' to Resolved.  It is staying as unresolved.  I did the post function and that worked for all of my other transitions, but it doesn't when I try to go directly from 'Open' to 'Resolved'.  Any help will be greatly appreciated.

[Alex Koxaras _Relational_]

Hi @D_ Stokes 

Atlassian just released for Cloud the ability to set  a status from the create issue. Are you on cloud or on premise? 

[D_ Stokes]

I am on premise.

[Alex Koxaras _Relational_]

On premise unfortunately there isn't such functionality which I describe. The only thing to achieve what you want is to:

• Create a jira automation which will transition the issue directly to Done, when the issue is created and if the resolution is set (of course such transition should exist)
• Create a PF from JMWE os similar (e.g. scriptrunner) within your workflows which will do the above