Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

SLA Calculation Error

Wendy Barrington
Wendy Barrington
Contributor
March 24, 2021

My team has had 0 breached tickets in the past two days.  I have a report with their names as the assignee using the %-met on Time to Resolve.  It shows 67%. 

 

What am I missing?  Leadership uses these reports for reporting to the state and validating our performance.

Answer
Watch
Like Be the first to like this
297 views

1 answer

0 votes
Gökçe Gürsel {Appfire}
Gökçe Gürsel {Appfire}
Atlassian Partner
March 31, 2021

Hi @Wendy Barrington ,

Is it possible to share a screenshot? Please don't forget to hide any sensitive information.

Cheers,

Gökçe

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.