SLA at risk automation

[Victor Lubuku]

I am trying to set an automated notification/email to be sent for SLAs at risk hower there are only options for 60mins and 30mins or Breached.

This is not really helpful as I work with developers and would like to be advised at least a day before SLA is risk so that I can urgently assign the task or focus on the task at risk.

Is there a way to increase the time option and have it set to few hours before SLA is breached?

Thank you for your responses.

Vic L.

[Alexander Bondarev]

Hi @Victor Lubuku 

Look through this article.

Use can easily create any automations in JSD.

[Alexander Bondarev]

if you describe your case in detail (which SLA is used, the principle of its calculation, the desired result) - I will try to help you with JQL request and automation configure,

[Victor Lubuku]

I  am using Time to resolution and I want to set the trigger to work as soon as an issue is at 24h or below and send a daily email to relevant people.

Not sure if all is clear or I need to add more info

[Alexander Bondarev]

To first trigger you can use Jira Service Desk in-box automation , issue matches - "Time to first response" <= 24h

and send mail or anything else.

For regular sending(in-box) - you can create cron scheduler on filter - "Time to first response" <= 24h

Out of box - using pluging like 

Automation for Jira

Automation Lite for Jira

[Clyde Farrugia]

Hi Alexander,

where does the JSD - out-of-the-box automation give you the option to specify <=24h ? 

I only have "Due Soon (60min remaining)" / "At Risk (30min remaining)" / "Breached" 

no other options, when picking SLA in the "When" option of the automation rule

[Alexander Bondarev]

Hi, @Clyde Farrugia 

Yes, you are right, I incorrectly formulated.

I meant out-of-the-box possibility of Jira(Core or Software), not JSD automation.
1. you need to create a regular filter on SLA  (this article)
2. set up a subscription to it

Subsription depends on how the process works in your company.

For example, to send delinquency on certain types of tasks to a Direction Manager (a specific user) or to the entire support group (a jira group).
Receiving this notification - users will see the tasks, and then react to it: either to change the executors (to redistribute the work - the activity of the Manager), to help with the solution of the task (the activity of the user group), etc.

Or you can try plugins like Automation for Jira.

I apologize for misleading.