SLA clock

[Juhaina Almama]

SLA clock is correct but onetime it come like 4d 8h and another case come 1w, why and how stop it?

[Viktor]

Replace SD with your Service Desk ID

You can view your SLA settings at http://server:8080/servicedesk/admin/SD/sla/custom/1

It will pause according to the SLA Calendar at http://server:8080/servicedesk/admin/SD/calendars/list

Can you be more specific?

[Juhaina Almama]

I have no problem with calendar, everything is OK, but why 1w showed like 4d 8h is the question , although 1w=4d 8h. it differs from issue til issue, in the same project and the same SLA and the  same issue type .