SLA notification sending ability for custom SLA %

[Kosala]

Is it possible to configure alerts to be send before SLA get breached.  There is standard automation rule  is

    1). At risk (30 min remaining)
    2). Due soon (60 min remaining)

 but my requirement is to trigger sending the Alerts at 75% SLA ? Is it possible ?

Any  plugins available for this ? 

[Fabian Lim]

Hi @Kosala

You can configure it with Jira Automation now.  Follow this new post that provides a very helpful tutorial: https://community.atlassian.com/t5/Jira-Service-Management-articles/JSM-Jira-Automation-How-to-Send-SLA-Breached-Notifications/ba-p/1894625

Thanks

[Alexey Matveev]

It is not possible out of the box. You can read the following thread

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Is-there-a-way-to-alert-Assignee-when-SLA-is-due-soon/qaq-p/702422#M10180