Scanning QR Codes to close a JIRA service Desk request

[Nick Dring]

HI,

At the Summit in Barcelona I was intested in Insight becuase from discussions I had with the RIADA team it seemed that I would be able to use Insight to help with soemthing in our Print Centre.

Here is an exmaple of what I wanted to achieve.

I want to ceate a new Object Type for a bunch of RollUps in Insight and then add each rollusp and attached the QR code on to each RollUp.

When a rollup is needed a user creates the request in JIRA Service Desk and one of the rollups is assigned by an agent to that request. 

Up to here I think its pretty straight forward, the next bit I was told coudl be doen but I need to know how.

When the rollup returns the agent uses his smart phone to scan the QR code with an app(?) which connects to JIRA Servicd Desk and clsoes the request becuase the Rollup has been returned.

Is this possibile or did I have too much sangria and paella?

Nick

[Alexander Sundström · Accepted solution]

Hi Nick!

We have a partner called "Right Star" and they are experts in bar code scanning, they provide a scanner via Iphone/Android that scans any bar code and everything is created/updated in Insight.
They are really eager to get this on the market and I think they are in the last face in the implementation. Feel free to contact them, you have all details here: https://riada.se/offerings/rightstar/

Best Regards
Alexander

[Nick Dring]

Thanks Alexander, 

I've sent them an email.

Regards

Nick

[JB]

link doesn't work anymore.

[Alexander Sundström]

it seems to have been removed, but this is the link to the company http://www.rightstar.com/

Best Regards
Alexander

[Rosemary Williams]

Hi Nick,

I know its a long time since you posted your question, but I wondered if you had worked out how to do it? I would like to scan a QR code and it automatically move an issue from one status to another. Struggling to find a way atm.

Thanks,

Rosie

[Nick Dring]

Hi Rosemary, no I dropped the idea but I'm picking it up again now :)

See here: https://community.atlassian.com/t5/Jira-Service-Management/Using-QR-codes-with-Insight/qaq-p/2000190

Nick