Scanning QR codes to move an issue

[Rosemary Williams]

I would like to scan a QR code and it automatically move an issue from one status to another. 

Eg in Production someone on the shop floor scans an item they can see is getting low and the issue that is linked by a QR code is moved from 'In Stock' to 'Low Stock', so that supply chain can then pick the issue up and place orders. 

I have got the rest of the system set up with auto email etc. just struggling with the QR side of things.

Many thanks,

Rosie 

[Sai Kodali]

We have a solution that does what you need. Please review the link below and reach out to us for a demo.

https://marketplace.atlassian.com/apps/1219263/scanstar-for-insight-and-jira?hosting=cloud&tab=overview

[Marek Pałyga]

Have you found a solution to your problem? I'm in the same situation, I'm also looking for solutions like you.

[Nic Brough -Adaptavist-]

I've done something like this years ago.  I used the Jira SOAP interface, but nowadays you would need to use the REST API.

Your QR Software should be able to identify the Jira issue from the QR data and issue a REST call to Jira for "perform low stock transition".

I can't help you with the QR software, you haven't said what it is or if it could do that sort of thing.

[Rosemary Williams]

Thank you Nic,

I haven't been using QR software as such, we have a scanner and I have been using Google to create the QR codes although I have been looking at the Jira app to create them automatically for each issue ( I am in the very early stages of this project!)

Scanning the QR code at the moment just opens up the issue in Jira  but doesn't do anything with it. 

[Nic Brough -Adaptavist-]

So all you're doing so far is generating a simple url for opening a browser on to a Jira issue.

You will need your QR software to generate a REST call to update the issue, then take your system to it.