Script runner Behaviour does not working in Service Desk but in JIRA Software

[Thomas Purkarthofer]

Hello,

I've a problem with a scripted Behaviour which works in JIRA software, but not in Service Desk.

Although I've mapped it to the Service Desk project (see attachment).

The Behaviour should set the Metric ID mandatory if for component field "Update metric" is entered, otherwise it should be optional.

Thanks for help.

Best regards,

Thomas.

[Katy Kelly]

Hi Thomas, 

We've recently fixed some issues with Behaviour mapping. Without knowing the versions you are using, this is sounding similar to this: https://productsupport.adaptavist.com/browse/SRJIRA-3377

Please check against the repro steps and see if that matches your versions and experience. 

Regards,

Katy

Adaptavist Product Support 

[Thomas Purkarthofer]

Hi,

I do not get a message like "ID not found" in the request type mapping (see below).

My versions numbers are:

• Atlassian Jira Project Management Software (v7.12.3#712004-sha1:5ef91d7) 
• Scriptrunner Version: 5.4.34
• JIRA Service Desk - 3.15.3-REL-0003

BR Thomas

[Katy Kelly]

Hi Thomas, 

Please submit a support ticket then: https://productsupport.adaptavist.com/servicedesk/customer/portal/2

Regards,

Katy

[Thomas Purkarthofer]

Ok, thanks! 

BR Thomas

[Juha Nevamäki]

Hi,

I'm having exact same problem. I created a Behavior to hide or show a text field depending what radio button is selected. This works perfectly in Jira Software test project. I changed mapping to Service Desk project and both new fields show up in correct place but the Behavior script is not run. Text field is always visible.

Jira Software v7.12.3

Jira Service Desk v3.15.3

Scriptrunner v5.6.1

Is there a ticket open for this issue already?

Regards,

Juha