Hello,
I have a scriptrunner database picker field and a jql issuepicker field. Both of them retrieve the same information, a list of issues that meet a criteria, one as a jql and the other from the database.
This fields work in the customer portal when I am logged in as an agent, but when I loggin as a customer none of them retrieve information. This could make sense for the jql because it retrieves an issue and maybe you do not have permission to see it. But it does not make sense for the database one.
The database is just showing a list of information but only works for agents not for customers is this normal? Could it be related to permissions?