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Search features | External Jira Servicedesk

Michael Küng
Michael Küng
Contributor
June 27, 2019

Hey,

I am working with the trial version of JIRA Servicedesk (external) and I have some few questions:

1. If it's possible to find also "blog posts" and "already asked questions" with the search function (find help articles and forms)? It seems it really search through articles.

2. If I type in a summary, I don't get the reference of already asked / similar questions. Just the reference to articles with the same content. Can I change this?

 

Thank you.

 

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