See ticket history in the mail

[Herr Support]

Hello,
We would like to see the ticket history in the mail.
Can anyone here help us how to add this feture or if it is even possible to add it.

Regards

[Petter Gonçalves]

Hello @Herr Support

Thank you for reaching out.

Per your description, I understand that you need the whole issue history to be added when notifying a user about an issue update, instead of only displaying the information related to the update event. Is that correct?

Unfortunately, Jira does not have a customization option to achieve that, however, we understand how useful this functionality would be and created the following feature request to get it implemented:

As a Service Desk User, I would like notifications to contain the request history

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

As a workaround, you can check the Atlassian Marketplace for apps that provide custom notifications in Jira, as TemplateMe!.

Let us know if you have any questions.