Self Service

[Fahad Siddiqui]

Customers/users should be able to raise a issue/ticket by sending email to "support group"

Can this be done and what will be the procedure? Do we need to purchase any add-ons or install anything in JIRA?

[Avinash Bhagawati {Appfire} · Accepted solution]

Hi @Fahad Siddiqui ,

Jira Service desk by default provides Email Requests feature which helps to create tickets in service desk with help of Email Channels. Please refer below documents for configurations.

Server - https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html

Cloud -https://support.atlassian.com/jira-service-desk-cloud/docs/receive-requests-from-an-email-address/

Thanks,

Avinash