Sending email automatically when receiving request with specific title

[Kris Van de Vijver]

Is there an easy way, without scripting, to have Jira SD send an email after receiving a new request with a specific title?

[Jason Rogers]

I use the plugin "Notification Assistant for JIRA" - easy to use, and doesnt break the bank. 

[Susan Hauth _Jira Queen_]

Hi Kris,

You can use the automation in JSD.  You can look for a word in the summary and then "send email".  That send email will only go to the customers involved in the request.  I assume you are talking about customer notification?

If internal notification then the JMWE app will do that.

Cheers

Susan

[Kris Van de Vijver]

I forgot to mention that the email should go to an external address outside of the organization.

[Susan Hauth _Jira Queen_]

I would look at Jason's answer - Notification assistant for Jira or JEMH.