Service Desk All Request does not report any request

[sc]

Dear all,

Some of our users have send request through the customer portal.
When I open the portal URl and try to view all request for a particular user using filter, nothing is reported while I ma sure at least records exist

Any idea what is wrong ?

regards

[Viktor · Accepted solution]

The portal is not used for searching for requests, you have to search using the Jira Service Desk interface, not the portal.

The portal searches in and displays requests made by (or shared with) the current logged in user.

To get started you can open the user in the Jira interface

• User management
• Select user
• View public profile
• Check out the filters in the upper right corner (Reported etc.)

You can 

[sc]

hello,

what are those public filter related to service desk ?

regards