Service Desk Automation Rule: How to forward created ticket to an email using automation

[Donata]

I am writing in order to request help setting up Automation Rule for Jira Service Request.
Currently, our workflow looks like this: we are using the Support form, which our clients fill in to open a support ticket. Once they fill the Support form on the application, Jira API creates Jira Ticket in Jira Service Desk. Our Support team works off these tickets.

Problem statement: we will start using 3rd party, which will not be working with Jira. Yet, they need to receive Support Ticket information via email.  The workflow  I imagine to solve it, would be:

Our support form creates Jira Ticket which lines in a Service Desk Project. -->
This ticket info is automatically forwarded, with summary and description info, as an email (we will have only one email to be used) to our 3rd party using automation rule.

Ask: How could I create this rule so that in the line 'To' I could use a particular email? Now the only automation option gives me either Reporter or Customers Involved. It doesn't work for me. I need a single particular email for 'To' field.

Who could help me? :) 

Thank you in advance,
Donata

[Marco Brundel · Accepted solution]

Hi, I would advise you to use an Automation for Jira rule.
Search in Jira for "Automation rules".

https://www.atlassian.com/software/jira/features/automation

Regards, Marco

[Donata]

Thank you Marco, it worked perfectly! The drawback is that it does not send attachments, but Jira has this in a backlog so I am watching this new feature request.