Service Desk Cloud approvals through email or app

[Agent rleonard]

can Approve or Deny be done through embedded buttons in emails? through Jira app?

I see it can be done with hosted but not through Cloud?

When is that expected?

[Angélica Luz · Accepted solution]

Hi there,

Currently, it's not possible to approve requests via Email or Mobile using Jira Cloud.
We have feature requests suggesting the implementation of such ability:

- As a user, I want to be able to approve requests through the mobile app

- Allow approvals to work via email

Please, make sure to watch and vote to receive updates.

If you have any other question, please let us know!

Regards,
Angélica

[Vladimir Horev _Raley_]

We're supporting Approve/Decline buttons for Service Request with approvals notifications with our add-on Raley Email Notifications

Here's a link to documentation describing how to configure approve/decline buttons in email.

Cheers,

Vlad