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Service Desk Email Requests Failing - Error Message

JF Simard
JF Simard January 31, 2019

Email Processing Logs - Error Message:

"Your request could not be created. Please check the fields have been correctly filled in"

Some works and some don't even though seem to be same email content and structure.

 

Found this issue: https://jira.atlassian.com/browse/JSDSERVER-5304

Not sure if that's related.

 

Please help.

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