Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Service Desk Permissions : Modify Reporter

Simon Marchant July 6, 2020

We've just implemented a process where the reporter needs to be modified on creating an issue.

As a service desk agent, you can edit the reporter and the reporter is visible on the create form.

As half of the business do not use JSD, they are just Jira users, the reporter is not visible.

In the service desk permission scheme, I've set the permission for "Modify Reporter" on the service desk project to be "Anyone on the Web" and also for argument's sake, added the Jira users, to no avail.

Do you need a service desk license when creating a call, to be able to modify the reporter?

 

2 answers

0 votes
Jack Brickey
Community Champion
July 6, 2020

You must be an Agent of the JSD project to be able to edit the Reporter. Obviously if the project is a JSW project then Agents do not apply.

0 votes
Hernan Halabi - Elite IT Consulting Group
Community Champion
July 6, 2020

Hello @Simon Marchant only agents can modify the reporter but you could add an extra field like reported on behalf of  and could be a user picker then show that one instead. It should help you achieve what you need.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events